DERBYSHIRE 2011 RESIDENTS' SURVEY
This survey is being carried out by Derbyshire County Council to gather residents' opinions on the services that the County Council provides and to find out how satisfied residents are with the area in which they live. The County Council is committed to improving the quality of life for the people of Derbyshire.
This questionnaire can be filled in by any resident aged 18 or over.
In most cases you will only have to cross one box but please read the questions carefully as sometimes you will need to cross more than one box.
The survey consists of 12 pages and should take no longer than 20 minutes to complete.
If you have any queries about the questionnaire please do not hesitate to contact Barbara Ackrill on 01629 538253 or email barbara.ackrill@derbyshire.gov.uk
We will treat all information that you give in the strictest confidence.
Throughout the questionnaire we ask you to think about 'your local area'. When answering, please consider your local area to be the area within 15-20 minutes walking distance from your home.
To enable us to identify your local area please provide us with your postcode
Your identity will never be revealed.
Postcode
Page 1 of 12
Section 1: About your local area
Throughout the questionnaire we ask you to think about 'your local area'. When answering, please consider your local area to be the area within 15-20 minutes walking distance from your home.
Q1 Overall, how satisfied or dissatisfied are you with your local area as a place to live?
Very Fairly Neither satisfied Fairly Very
satisfied satisfied nor dissatisfied dissatisfied dissatisfied
Q2 On the whole do you think that over the past
Q5 To what extent do you agree or disagree that your local area is a place where people
Q3 How satisfied or dissatisfied are you with your home as a place to live?
Q4 How strongly do you feel you belong to your
(A neighbourhood is defined as the roads or streets around your home.)
Q7 To what extent do you agree or disagree with the following statement:
Q6 Do you agree or disagree that
Q8 In your local area, how much of a problem do you think there is with people not treating
Very
Fairly
Neither satisfied
Fairly
Very
dissatisfied
dissatisfied
nor dissatisfied
satisfied
satisfied
Very
Fairly
Neither satisfied
Fairly
Very
dissatisfied
dissatisfied
nor dissatisfied
satisfied
satisfied
less than 3 years
much
know
Don't
Have lived here
Has not changed
Worse
Better
Definitely
agree
Tend to
Tend to
Definitely
Don't
know
agree
disagree
disagree
Too few people
in local area
All the same
background
A very
A fairly
Not a very
Not a problem
at all
big problem
Definitely agree
Tend to agree
Tend to disagree
Don't know
Definitely disagree
Don't know/
no opinion
big problem
big problem
strongly
Very
strongly
Fairly
strongly
Not very
Not at all
strongly
Don't
know
Definitely agree
Tend to agree
Neither
Tend to disagree
Definitely disagree
Don't know
Q9 To what extent do you agree or disagree that in your local area, parents take enough
Definitely agree
Tend to agree
Neither
Tend to disagree
Definitely disagree
Don't know
three years
your local area has got better
or worse?
(Please
X
one
box only)
immediate neighbourhood
?
(Please
X
one
box only)
from different backgrounds get on well together?
you
can influence decisions affecting your local area?
"By working together, people in my neighbourhood can influence decisions that affect
the neighbourhood"
each other with respect and consideration?
responsibility for the behaviour of their children?
Q10 How safe or unsafe do you feel when outside in your local area
Q11 How safe or unsafe do you feel when outside in your local area
Place Survey
Q12 Thinking about this local area, how much of a problem do you think each of the
...noisy neighbours or loud parties
...groups of teenagers hanging around
...vandalism, graffiti and other deliberate
damage to property or vehicles
...people using or dealing drugs
...people being drunk or rowdy in
public spaces
...rubbish or litter lying around
...abandoned or burnt out cars
Page 2 of 12
big
A very
problem
A fairly
big
problem
Not a
very big
problem
Not a
problem
at all
No
opinion
Very
safe
Fairly
safe
Neither safe
nor unsafe
Fairly
unsafe
Very
unsafe
Don't
know
Very
safe
Fairly
safe
Neither safe
nor unsafe
Fairly
unsafe
Very
unsafe
Don't
know
Q14 How much would you agree or disagree that the local public services listed below
Police
County Council
Health Services
District/borough councils
Strongly
agree
Tend to
agree
Neither
Tend to
disagree
Strongly
disagree
Don't
know
Fire and Rescue Service
Q13 And how much would you agree or disagree that the police and other local public
Police
County Council
Health Services
District/borough councils
Strongly
agree
Tend to
agree
Neither
Tend to
disagree
Strongly
disagree
Don't
know
Fire and Rescue Service
after dark
?
during the day
?
following are...
box on each row)
one
X
(Please
services
are successfully dealing with
these issues in your local area?
box on each row)
one
X
(Please
seek people's views
in your local area?
box on each row)
one
X
(Please
Q15 Do you agree or disagree that there is too much street clutter including traffic signs,
Q16 Overall, how satisfied or dissatisfied are you with Derbyshire Fire and Rescue Service?
We are interested to know about any unpaid help people have given or received in the last 12 months. That's anything you've taken part in, supported, or that you've helped in any way.
Section 2: Getting involved
Q17 In the past 12 months how often have you had any responsibilities in any of the
School organisations such as parent teacher organisations
or Friends of Schools
At least
Less
Never
Page 3 of 12
Q18 Generally speaking, would you like to be more involved in the decisions your council makes that affect your local area?
Yes
No
Depends on the issue
Don't know
Definitely
agree
Tend to
agree
Neither
Tend to
disagree
Definitely
disagree
Don't
know
once a week
At least once
a month
often
Health organisations such as health forums, LINks
Religious organisations such as churches, mosques or temples
Residents' or tenants' associations
Neighbourhood watch
Groups for the elderly
Youth groups
Environmental groups
Political parties
Trade Unions (including students' union)
Social clubs / working mens club
Sports clubs
Womens Institute, Townswomen's or Townsmen's Guild
Charity work (such as working in a shop or collecting donations)
Other
Very
satisfied
Fairly
satisfied
Neither satisfied
nor dissatisfied
dissatisfied
Fairly
Very
dissatisfied
Haven't used
the service
Don't
know
village centre or market square?
following organisations, such as being a committee member, raising funds, organising
events or doing administrative or clerical work?
(this does not include just attending
meetings)
box on each row)
one
X
(Please
bollards / barriers and utility boxes in your local public spaces, such as the town or
Q19 In the last 12 months how often have
Section 3: Helping Out
For someone who is a RELATIVE
For someone who is a NOT A RELATIVE
Keeping in touch with someone who has difficulty getting out
Doing shopping, collecting a pension or paying bills
Cooking, cleaning, laundry, gardening or other routine jobs
Decorating or doing any kind of home or car repairs
Babysitting or caring for children
Sitting or providing personal care for someone who is sick or frail
Looking after a property or pet
Giving advice to someone
Writing letters or filling in forms for someone
Representing someone (e.g. talking to a council official)
Transporting or escorting someone (e.g. to hospital or school)
Anything else
Transporting or escorting someone (e.g. to hospital or school)
Representing someone (e.g. talking to a council official)
Writing letters or filling in forms for someone
Giving advice to someone
Looking after a property or pet
Sitting or providing personal care for someone who is sick or frail
Babysitting or caring for children
Decorating or doing any kind of home or car repairs
Cooking, cleaning, laundry, gardening or other routine jobs
Doing shopping, collecting a pension or paying bills
Keeping in touch with someone who has difficulty getting out
Anything else
Page 4 of 12
NOT A RELATIVE
?
and
RELATIVE
someone who is a
YOU DONE
any of the things below unpaid for
box on each row)
one
X
(Please
At least
once a week
At least once
a month
Less
often
Never
At least once
At least
once a week
a month
Less
often
Never
From someone who is a RELATIVE
From someone who is a NOT A RELATIVE
Someone has transported or escorted you (e.g. to hospital or school)
Someone has represented you (e.g. talked to a council official)
Someone has written letters or filled in forms for you
Someone has given you advice
Someone has looked after a property or pet for you
Someone has sat with you or provided personal care for you if you are sick or frail
Someone has babysat or cared for your children
Someone has done decorating or any kind of home or car repairs
Someone has done cooking, cleaning, laundry, gardening or other routine jobs
Someone has done your shopping, collected a pension or paid bills
Someone has kept in touch with you if you have difficulty getting out
Anything else
Someone has kept in touch with you if you have difficulty getting out
Someone has done your shopping, collected a pension or paid bills
Someone has done cooking, cleaning, laundry, gardening or other routine jobs
Someone has done decorating or any kind of home or car repairs
Someone has babysat or cared for your children
Someone has sat with you or provided personal care for you if you are sick or frail
Someone has looked after a property or pet for you
Someone has given you advice
Someone has written letters or filled in forms for you
Someone has represented you (e.g. talked to a council official)
Someone has transported or escorted you (e.g. to hospital or school)
Anything else
At least
once a week
At least once
a month
Less
often
Never
Page 5 of 12
Q20 In the last 12 months how often have
YOU RECEIVED
any of the things below unpaid from
someone who is a
RELATIVE
and
NOT A RELATIVE
?
box on each row)
one
X
(Please
At least once
At least
once a week
a month
Less
often
Never
Services for children and families
Natural and built environment
Arts, culture and leisure
Public libraries
Crime and community safety
Health and wellbeing
Activities for young people
Support people to live independently
Economic growth, skills and employment
Recycling and waste disposal
Educational attainment
Adult Education
Safeguarding children and vulnerable adults
Community relations and volunteering
Road and pavements
Community and public transport
Section 4: Derbyshire County Council
Previous consultation with residents has been used to identify the following priorities for Derbyshire. We would like to identify the importance of these priorities to you and your household by asking you to choose your top 5 priorities and also ask you why these are your top 5 priorities.
(including road safety)
Q21 Please select your top
Please explain below why the five things chosen in Question 21 are your top 5 priorities.
e.g. Educational attainment
Why it is a priority
Page 6 of 12
boxes)
5
priorities
(Please
a maximum of 5
X
Priority
Can you also tell us how satisfied you are with each of the following provided or supported by Derbyshire County Council and also tell us which
Services for children and families
Natural and built environment
Arts, culture and leisure
Public libraries
Health and wellbeing
Activities for young people
Support people to live independently
Economic growth, skills and employment
Recycling and waste disposal
Educational attainment
Adult education
Safeguarding children and vulnerable adults
Community relations and volunteering
Road and pavements
Community and public transport
Crime and community safety
(including road safety)
most need improving?
Q22 How satisfied are you each of these?
Page 7 of 12
Very
satisfied
Fairly
satisfied
Neither
Fairly
dissatisfied
Very
dissatisfied
5
Q23 Which
most need improving.
5
Please explain below why you think the five things chosen in Question 23 need improving.
What needs improving
Why it needs improving
Q24 To what extent do you agree or disagree with these statements?
... is making the local area a better place to live
... is efficient and well run
... listens to the concerns of local residents
Derbyshire County Council ...
... involves residents when making decisions
... works well with other agencies to provide services
... works with local communities to help them flourish
... provides value for money
Q25 How satisfied or dissatisfied are you with the way that Derbyshire County Council runs
Page 8 of 12
Strongly
agree
Tend to
agree
Neither
Tend to
disagree
Strongly
disagree
Don't
know
e.g. Educational attainment
(Please
X
one
box on each row)
things?
know
Don't
Very
dissatisfied
dissatisfied
Fairly
nor dissatisfied
Neither satisfied
satisfied
Fairly
Very
satisfied
Page 9 of 12
Place Survey
Q26 How do you find out about Derbyshire County Council? Please put a X in the MAIN
Local media (newspapers, television, radio)
Information provided by the Council (Derbyshire First, b_line magazine, Gold Card
Council website/Internet
From local Councillor
Direct contact with the Council
Word of mouth (e.g. family or friends)
Other source (Please X and write in below)
None of the above
Don't know
magazine, leaflets and posters)
Q27 Have you contacted Derbyshire County Council in the last 12 months?
Yes
No
(If 'No' please go to question 31)
(If 'Yes' please go to question 28)
Q30 How satisfied or dissatisfied were you with your latest contact with Derbyshire County
Q28 Which of these describes the reasons why you made YOUR MOST RECENT contact?
Reported an issue/problem
Asked for advice/information
Applied to use a service
Don't know / can't remember
Any other reason (Please X and specify below)
Q29 Which County Council service and department did YOUR MOST RECENT contact relate
Q31 How would you prefer to contact the County Council?
In person
By telephone
By e-mail
Via a website/Internet
By letter
Other method (Please X and specify below)
Very satisfied
Fairly satisfied
Neither
Fairly dissatisfied
Very dissatisfied
source you use from the list below.
to?
(Please write in below. Write in 'don't know if you cannot recall)
e.g. Service: renew library books
Department: Call Derbyshire contact centre
Council?
(Please
X
one
box only)
boxes that apply)
all
X
(Please
box only)
one
X
(Please
What to do in the event of a large scale emergency e.g. flooding, human pandemic flu
Q32 How well informed do you feel about each of the following?
How and where to register to vote
How you can get involved in local decision- making
How to complain about Derbyshire County Council
What standard of service you should expect from Derbyshire County Council
How well Derbyshire County Council are performing
Overall, how well informed do you feel about Derbyshire County Council
How your council tax is spent
Page 10 of 12
Q34 NHS Derbyshire County is monitoring certain lifestyle information about the residents in
I currently smoke daily
I currently smoke occasionally but not daily
I used to smoke but I don't smoke at all now
I've never smoked
Q33 What do you think are the key factors affecting health for you as an individual
Alcohol
Smoking
Drugs
Healthy eating
Exercise
Stress/mental health issues
Environment/pollution
Access to nature
Poor housing
Income/financial insecurity
Education
Other (Please X and specify)
Section 5: Health
Very
well
informed
Fairly
well
informed
Not
very well
informed
Not well
informed
at all
Don't
know
For you as an individual
For people in
box on each row)
one
X
(Please
generally for people in your community?
and
Derbyshire. One of the topics they are monitoring is smoking habits? Please put a
in the box that descibes you.
X
X
(Please
all
that apply)
your community
Page 11 of 12
Q39 To which of these groups do you consider you belong?
Q40
Which of these options best describes how you think of yourself
?
Hetrosexual/straight
Gay/lesbian
Bisexual
Other
Prefer not to say
Q41 In which of these ways does your household occupy your current accommodation?
Owned outright
Buying on mortgage
Rent from council
Rent from Housing Association/Trust
Rented from private landlord
Other (Please X and write in)
Q42 How long have you/your household been living in this area?
Q43 Which of these activities best describes what you are doing at present?
Employee in full-time job (30 hours plus per week)
Employee in part-time job (under 30 hours per week)
Self employed full or part-time
On a government supported training programme (e.g. Modern Apprenticeship / Training for Work)
Full-time education at school, college or university
Unemployed and available for work
Permanently sick/disabled
Wholly retired from work
Looking after the home
Doing something else
(Please X and write in below)
Q38 A disabled person is someone who has a physical or mental impairment which has a
No
Yes, affecting mobility
Yes, affecting hearing
Yes, affecting vision
Yes, a learning disability
Other (Please X and specify)
Q37 How is your health in general? Would you say it is...
Very good
Good
Fair
Bad
Very bad
Q36 What was your age on your last birthday?
Years
White - British
White - Other
Mixed
Black/Black British
Asian/Asian British
Other (Please specify)
Under 1 year
1-2 years
3-5 years
6-10 years
11-20 years
21+ years
Don't know
Q35 Are you male or female?
Male
Female
We would appreciate you answering the following questions as they will enable us to analyse the results from this survey by demographic groups.
Section 6: About yourself
(Please write in)
activities. Do you consider yourself to have a disability?
substantial or long term adverse effect on their ability to carry out normal day to day
boxes that apply)
all
X
(Please
box only)
one
X
(Please
box only)
one
X
(Please
Page 12 of 12
Q44 Derbyshire County Council frequently consults with its partners and residents on
Yes
No
If you answered 'Yes' how would you like to be involved?
Postal questionnaires
Receiving questionnaires by e-mail
Occasional questions by telephone
Informal meetings with small groups
Formal meetings
Face to face interviews
Mystery Shopping
Section 7: Further involvement
(If 'No' please go to Question 46)
About my area and community
Crime and Community Safety
Services for children, families and younger adults
Services for adults
Health
Education services
Environmental issues
Economy and jobs
Highways and Transport
Housing
Arts, culture and leisure
Budget setting and service priorities
Other (Please X and specify below)
All of the above
Q45 What topics are you interested in being consulted on?
(including road safety)
Q46 Is there anything else you would like to add?
Thank you for taking part in this survey.
(Please write in below)
boxes that apply)
all
X
(Please
boxes that apply)
all
X
(Please
various issues. Would you like to be involved in further consultation?
Please click on the send data button at the top of the screen
If you are would like to be involved in further consultation please provide your e-mail address below.
Reset form
Send data